Service Level Agreement
Last updated:BC responsibilities
MDC offers significant benefits to both the members and employers. The MDC has replaced the Annual Service Return. The authority will verify the MDC data before final submission to TP by the 7th of each month (or earlier if the 7th is a non-working day).
BC will:
- Provide a professional Teachers’ Pensions service to our customers
- Provide specialist knowledge and information on Teachers’ Pensions
- Provide guidance in a timely and appropriate manner either by telephone, email or letter
- Adhere to the SLA timeframes in terms of acknowledging a query
- Provide a comprehensive Business Continuity Plan (BCP) for statutory pension activities
School will:
- Ensure that all TP forms are sent to the Local Authority to complete the employers section of the form
- Ensure that all staff are directed to the HR Service Desk for all queries in respect of TP
- Acknowledge that the service offered by BC is that of a guidance nature
- Raise any concerns around the service they are receiving as soon as the concern arises
- Where possible reasonable notice should be given to BC to ensure realistic timeframes are met.
Schools with outsourced Payroll Providers will also:
- Provide accurate and timely Teachers Pension data to BC by the last working day of each month in the required format.
- Ensure payment of contributions is made into the Council’s bank account no later than the 7th of the following month.