Buckinghamshire Traded Services

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Performance Indicators

Last updated: 6 December 2022

Teachers’ Pay and Pensions Service to Schools 2023 – 24
Service	Service Description	KPIs
Acknowledgement of Service Now query into the Pensions Team	Calls transferred to the Pensions Team via the HR Service Desk hrservicedesk@buckinghamshire.gov.uk	Acknowledge and update within 4 working days
Monthly Data Collection	Monthly Data Collection (MDC) sent to Teachers’ Pensions, based on service and salary information extracted from the payroll	To upload the data to Teachers’ Pensions via the portal by the 7^th of the month (or earlier if the 7^th is a non - working day)
Monthly Contribution Breakdown	Monthly Contribution Breakdown sent to Teachers’ Pensions, based on totals extracted from the payroll	To upload the data to Teachers’ Pensions via the portal by the 7^th of the month following deductions (or earlier if the 7^th is a non - working day). All errors to be rectified by the last working day of each month.
Pension Calculations	Pension Calculations	Pension calculations will be processed for redundancy/efficiency cases within 10 working days
Pension Statement and Missing Service queries	Pension Statement and Missing Service queries received on an ad-hoc basis by individual teachers and Teachers’ Pensions	Pension statement queries will be acknowledged within 4 working days and turned around within 15 working days of acknowledgement Missing service queries will be turned around within 15 working days *Should the query take longer than the 15 days, then the teacher will be kept up to date with the progress

The Pensions Team are available from Monday to Thursday (excluding Bank Holidays) 9am – 5.30pm and Friday 9am – 5pm.

Calls can be logged by email at hrservicedesk@buckinghamshire.gov.uk or by calling the HR Service Desk on 01296 382233.

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