Buckinghamshire Traded Services

Escalation Process and Contacts

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We will always aim to resolve any issues that might arise regarding service delivery. Please contact the sts@buckinghamshire.gov.uk initially or the appropriate escalation contact as listed below. In the unlikely event that a dispute cannot be resolved to your satisfaction, you would need to raise a formal complaint. 

All complaints are taken seriously, and the Council will work with you to try to resolve your complaint to a satisfactory conclusion. 



Immediate escalation

If you are not satisfied with the response you have received following the normal support process

(outside formal Buckinghamshire Councils complaints process)

Contact the BESST team directly through contacting  sts@buckinghamshire.gov.uk

Alternatively, contact the Commercial Team at tradedservices@buckinghamshire.gov.uk and provide details of your concerns and any supporting material.


The formal Buckinghamshire Council complaint escalation process

The Council’s Customer Complaints and Information Team (CCIT). CCIT will acknowledge the complaint within 10 days of receipt.

The CCIT will then contact the Service Director with a request for information/investigation.

The CCIT will respond within 28 days.

Mailbox: complimentsandcomplaints@buckinghamshire.gov.uk

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