Buckinghamshire Traded Services

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Introduction

Last updated: 1 October 2021

Support Packages will run from 1^st April 2022 to 31^st March 2023 (12 months)

Our SIMS and Finance Systems (FMS and PS Financials) support service provides unlimited support via telephone, email and remote assistance methods.

Technical support of admin devices purchased from ICT Schools Team is included in all packages. Where machines have been purchased from a third party supplier, we will do our best to support you. To do this we will need access to the machines. N.B. If your Admin devices are supported by a 3rd party supplier, please see section ‘Admin devices supported by 3rd parties’ on the final page of this document.

RBUSS+ Cloud Backup (including 50GB storage space) is included in all packages and additional storage can be purchased in line with your requirements.

SIMS Upgrade Service is included in all packages, and supported servers and workstations are upgraded termly in line with updates released by Education Software Solutions (ESS). Non supported devices/workstations can also be upgraded, if necessary. Access is given by your ICT support company if this is not the ICT Schools Team.

The ICT Zone on Schools Web provides comprehensive, regularly updated information in line with such updates/upgrades and commonly asked questions.

Contact Details:

MIS / Financial Systems

ictschools@buckinghamshire.gov.uk

01296 383500 Opt 1

Technical Support

schooltst@buckinghamshire.gov.uk

01296 383500 Opt 3

Opening Hours: 8.30am to 5pm Monday to Thursday and 8.30am to 4pm Friday

The Service Desk will be closed between Christmas and New Year

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Next Secondary Schools and Academies

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