Buckinghamshire Traded Services

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Performance Management

Last updated: 6 December 2022

Measuring Performance

We currently gauge the performance levels of services by reporting on relevant KPI’s stated within the Service Descriptors, available to customers on a per request basis. Customer feedback is the most valuable source to Buckinghamshire Council in driving consistent service improvement. Please see our below methods and communication in the table below.

Option

Description

Survey feedback and actions report

We ask that you complete our bi-monthly automated survey. Please do take the time to give us information will help us to steer developments and conduct checks on services to ensure constantly delivery to the individual service descriptions.

We will release reports of what actions resulted from the feedback supplied.

Schools Support Forums and Focus Groups

We invite you to participate in these meetings to hear updates on our service performance overall and longer-term development plans.

We see your feedback as being the most effective source to pin point what service improvement ideas should be pursued and rank urgency accordingly.

Previous Changes to Services Next Escalation Process and Contacts

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