Service Level Agreement

Bucks Schools Library Service’s Responsibilities

The Schools Library Service team provides a professional service and will aim to:

• Deliver project collections within the first 2 full weeks of the term. NB – delayed returns of project requests for classroom project collections will result in delayed delivery.
• Notify schools of any delivery problems and/or delays and arrange alternative dates for delivery.
• Add new resources to our stock throughout the year.

The School or Academy’s Responsibilities

The School/Academy will:

• Provide the Schools Library Service with a named contact, email, and phone number.
• Provide the school's Library Service with appropriate access to the school to ensure safe delivery and pick up of project collections and library loans.
• Repack boxes of returned stock with regard to health & safety lifting guidelines.
• Send requests for project collections to the Schools Library Service six weeks before the end of term (summer, autumn, and spring).
• All items are the responsibility of the borrowing school and remain the property of the school's Library Service.
• The Schools Library Service reserves the right to charge full replacement cost for overdue, damaged, and/or lost items.
• Items must be returned to the school's Library Service at the end of the loan or subscription period.