Buckinghamshire Traded Services

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Escalation Process and Contacts

Last updated: 6 December 2022

To raise a query on the quality of service you have received please contact the following (in order of escalation), who will respond as soon as possible:

Escalation

1

Mark Bateman

Reading and Schools Manager, Buckinghamshire Libraries

mark.d.bateman@buckinghamshire.gov.uk

2

Business Development and Account Management Team

tradedservices@buckinghamshire.gov.uk

3

Hazel Hutt

Business Development Manager

hazel.hutt@buckinghamshire.gov.uk

In the unlikely event that a dispute cannot be resolved to your satisfaction, you would need to raise a formal complaint.

Immediate escalation (formal BCC escalation process)

The Council’s Customer Complaints and Information Team (CCIT). CCIT will acknowledge the complaint within 10 days of receipt.

The CCIT will then contact the Service Director with a request for information/investigation.

The CCIT will respond within 28 days.

Mailbox: complimentsandcomplaints@buckinghamshire.gov.uk

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