Buckinghamshire Traded Services

Service Level Agreement

Last updated:

Buckinghamshire Council responsibilities:

On receipt of an application, we will submit all DBS checks(providing all documentation from school/academy has been submitted correctly) as detailed below.

Contact will be made within 3 working days where advice on ‘positive’ disclosures is requested.

School / Academy responsibilities:

  • Undertake full and accurate completion of DBS checks.
  • Use the HR Service Desk to raise safeguarding concerns and queries in relation to DBS checks.
  • Seek advice on DBS check eligibility where appropriate.

Performance Indicators


HR Safeguarding Services in Employment to Schools/Academies  2022 – 2023


Service Description


Acknowledging a call that comes into the Safeguarding Employment team

All calls and emails sent will be acknowledged within 1 working day


DBS check application form processing service

DBS checks

Sent to the Disclosure and Barring Service within 2 working days providing that all submissions are correct.

Processing of pre-employment DBS risk assessment.


Response and aim to close the call within 5 working days, provided all information has been supplied. 

Advice on “positive” disclosures


Contact will be made with a school/Academy within 5 working days where advice is requested 

Print entire guide

Was this page helpful?

Very poor
Neither good nor poor
Very good