Buckinghamshire Traded Services

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Service Level Agreement

Last updated: 6 December 2022

Buckinghamshire Council responsibilities:

On receipt of an application, we will submit all DBS checks(providing all documentation from school/academy has been submitted correctly) as detailed below.

Contact will be made within 3 working days where advice on ‘positive’ disclosures is requested.

School / Academy responsibilities:

Undertake full and accurate completion of DBS checks.
Use the HR Service Desk to raise safeguarding concerns and queries in relation to DBS checks.
Seek advice on DBS check eligibility where appropriate.

Performance Indicators

HR Safeguarding Services in Employment to Schools/Academies 2022 – 2023
Service	Service Description	KPIs
Acknowledging a call that comes into the Safeguarding Employment team	All calls and emails sent will be acknowledged within 1 working day	97%
DBS check application form processing service	DBS checks	Sent to the Disclosure and Barring Service within 2 working days providing that all submissions are correct.
Processing of pre-employment DBS risk assessment.		Response and aim to close the call within 5 working days, provided all information has been supplied.
Advice on “positive” disclosures		Contact will be made with a school/Academy within 5 working days where advice is requested

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