Escalation Process and Contacts
Last updated:We will always aim to resolve any issues that might arise regarding service delivery. Please process a request via ServiceNow portal or contact the HRServicedesk@Buckinghamshire.gov.uk initially or the appropriate escalation contact as listed below. In the unlikely event that a dispute cannot be resolved to your satisfaction, you would need to raise a formal complaint. All complaints are taken seriously and the Council will work with you to try to resolve your complaint to a satisfactory conclusion.
Complaints procedures
|
Option |
Description |
|
Immediate escalation (outside formal BC complaints process) |
Contact the Business Development Team at Tradedservices@Buckinghamshire.gov.uk and provide details of your concerns and any supporting material. Alternatively, you can contact a Manager directly via the email address below: Anna Falek (DBS processing, right to work/visa/sponsorship) Resourcing & Safeguarding Adviser Anna.Falek@buckinghamshire.gov.uk Tel: 01494 732155 Claire Arthurton (Safeguarding advice) Resourcing & Safeguarding Team Leader Claire.arthurton@buckinghamshire.gov.uk Tel: 01296 382496 Lorna Fisher HR Business Manager Lorna.fisher@buckinghamshire.gov.uk Tel: 01296 387857 |
|
Immediate escalation (formal BC escalation process) |
The Council’s Customer Complaints and Information Team (CCIT). CCIT will acknowledge the complaint within 10 days of receipt. The CCIT will then contact the Service Director with a request for information/investigation. The CCIT will respond within 28 days. |