Buckinghamshire Traded Services

Escalation Process and Contacts

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We will always aim to resolve any issues that might arise regarding service delivery. Please process a request via ServiceNow portal or contact the HRServicedesk@Buckinghamshire.gov.uk initially or the appropriate escalation contact as listed below. In the unlikely event that a dispute cannot be resolved to your satisfaction, you would need to raise a formal complaint.  All complaints are taken seriously and the Council will work with you to try to resolve your complaint to a satisfactory conclusion.

Complaints procedures



Immediate escalation (outside formal BC complaints process)

Contact the Business Development Team at Tradedservices@Buckinghamshire.gov.uk and provide details of your concerns and any supporting material.  Alternatively, you can contact a Manager directly via the email address below:

Anna Falek (DBS processing, right to work/visa/sponsorship)

Resourcing & Safeguarding Adviser


Tel: 01494 732155

Claire Arthurton (Safeguarding advice)

Resourcing & Safeguarding Team Leader


Tel: 01296 382496

Lorna Fisher

HR Business Manager


Tel: 01296 387857

Immediate escalation (formal BC escalation process)

The Council’s Customer Complaints and Information Team (CCIT). CCIT will acknowledge the complaint within 10 days of receipt.

The CCIT will then contact the Service Director with a request for information/investigation.  The CCIT will respond within 28 days.

Mailbox: Complimentsandcomplaints@buckinghamshire.gov.uk


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