Service Level Agreement
Last updated:BC responsibilities
The Resourcing team aim to provide you with a professional service which will include the following elements:
1. Advertising
- As long as all required information has been submitted, the Resourcing team will advertise as instructed, within two working days.
- Copy for external adverts (eg TES) and associated media cost will be sent within two working days, subject to approval of copy and cost.
- Copy for social media campaigns/postings will be sent within three working days and published as soon as possible.
- Amendments will be made within two working days after request has been received to all online media. The Bulletin cannot be amended until the following week.
2. Consultancy
Includes writing adverts, creating candidate information packs, response and interview management, psychometric testing, assessment centre design and support, administrative support, consultancy advice and training
- All calls and enquiries will be acknowledged within one working day.
- Specific service deliverables and timescales will be negotiated bespoke to assignment.
Please refer to Shop for Support or Brochure on Schools Web for a full range of services available from Resourcing Team.
Customer Responsibilities
Provide all relevant information to the advertising team and complete the advert booking form. The updated version of the booking form is available on schools web: Recruitment | SchoolsWeb (buckscc.gov.uk)
Any requests to make changes to published adverts must be made within two working days, otherwise, a charge may be made.
If you require Recruitment Consultancy support, you should contact advertising@buckinghamshire.gov.uk in the first instance to outline requirements and arrange a discussion with the Resourcing Team. All calls and enquiries will be acknowledged within one working day. Specific service deliverables and timescales will be negotiated bespoke to the assignment.
Performance indicators
Service |
KPIs |
Acknowledging an advert request assigned to Resourcing Team
|
Acknowledge and update within 2 working days |
Headteacher recruitment support / training and other consultancy work. |
Timescales to be agreed by both parties |