We will always aim to resolve any issues that might arise regarding service delivery. Please contact the Service Desk initially or the appropriate escalation contact as listed below. In the unlikely event that a dispute cannot be resolved to your satisfaction, you would need to raise a formal complaint
Complaints procedures
|
Option |
Description |
|
Immediate escalation (outside formal BC complaints process) |
Contact the Business Development Team at tradedservices@buckinghamshire.gov.uk and provide details of your concerns and any supporting material. Alternatively, you can liaise with a Manager directly via their contact email addresses below: HR Service Desk HRServicedesk@Buckinghamshire.gov.uk or 01296 382233 Resourcing Consultancy Lead Anna Falek Anna.Falek@buckinghamshire.gov.uk 01494 732155 HR Business Manager Lorna Fisher Lorna.Fisher@buckinghamshire.gov.uk 01296 387857 |
|
Immediate escalation (formal BC escalation process) |
The Council’s Customer Complaints and Information Team (CCIT). CCIT will acknowledge the complaint within 10 days of receipt. The CCIT will then contact the Service Director with a request for information/investigation. The CCIT will respond within 28 days. |