Escalation Process and Contacts
Last updated:Account Management
There is access to the customer portal in the first instance with our Property Service Desk if you cannot find the information you are seeking. Our agents are committed to providing high quality support and have experience in prompt call management and you can have confidence in receiving expert technical advice in return when you need it.
However if in the event you want to raise a query on the quality of service, please contact the following (in order of escalation) whom will respond as soon as possible:
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1 |
Mr Mark Hunt |
Reactive Maintenance & Contracts Team Leader |
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2 |
Mr George Thompson |
reactive Maintenance & Contracts Manage |
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3 |
Mr John Collins |
Head of Property Services |
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4 |
Mr John Reed |
Director of Property & Assets |
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5 |
Mrs Caroline Wheller |
Business Development Team |
In the unlikely event that a dispute cannot be resolved to your satisfaction, you would need to raise a formal complaint.
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Immediate escalation (formal Buckinghamshire Council escalation process) |
The Council’s Corporate Governance & Complaints Team (CGCT). CGCT will acknowledge the complaint within 10 days of receipt.
The CGCT will then contact the Service Director with a request for information/investigation.
The CGCT will respond within 28 days.
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