Buckinghamshire Traded Services

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Escalation Process and Contacts

Last updated: 6 December 2022

We will always aim to resolve any issues that might arise regarding service delivery. Please contact the HR Service Desk (HRServicedesk@Buckinghamshire.gov.uk) initially or the appropriate escalation contact as listed below. In the unlikely event that a dispute cannot be resolved to your satisfaction, you would need to raise a formal complaint.

All complaints are taken seriously and the Council will work with you to try to resolve your complaint to a satisfactory conclusion.

Complaints procedures

Option

Description

Immediate escalation (outside formal BC complaints process)

Contact the HR Service Desk at hrservicedesk@buckinghamshire.gov.uk and provide details of your concerns and any supporting material.

Alternatively, you can liaise with a Manager directly via their contact email addresses below:

HR Operations Manager

Alexandra Harvey

Alexandra.Harvey@buckinghamshire.gov.uk

Payroll and Pensions Manager

Stephanie Hurst

Stephanie.hurst@buckinghamshire.gov.uk

Immediate escalation (formal BC escalation process)

The Council’s Customer Complaints and Information Team (CCIT). CCIT will acknowledge the complaint within 10 days of receipt.

The CCIT will then contact the Service Director with a request for information/investigation.

The CCIT will respond within 28 days.

Mailbox: Complimentsandcomplaints@Buckinghamshire.gov.uk

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