Buckinghamshire Traded Services

Performance Indicators

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LGPS Service Performance indicators 2023 – 24


Service Description


Acknowledgement of a Service Now query into the Pensions Team

Calls transferred to the Pension Team via the HR Service Desk (hrservicedesk@buckinghamshire.gov.uk)

Acknowledge and update within 4 working days

Notification of a member leaving employment

To complete the leaving form and if applicable the final pay calculation

To submit the completed form to LGPS by 19th of each month following the leave date of the member

Monthly Contribution Breakdown

To complete and submit to LGPS details of the Monthly Contribution Breakdown, based on totals extracted from the payroll

To submit the data to LGPS by the deadline of the 19th of each month following deductions (or earlier if the 19th is a non-working day)

Pension Estimates

To complete and submit an ‘Employer Request for Estimate of Retirement Benefits’ form to LGPS to provide an estimate of pension benefits calculation

To submit the completed form to LGPS within 10 working days

The Pensions Team are available from Monday to Thursday (excluding Bank Holidays) 9am – 5.30pm and Friday 9am – 5pm.

Calls can be logged by email at hrservicedesk@buckinghamshire.gov.uk or by calling the HR Service Desk on 01296 382233.

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