Performance Indicators
Last updated:
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LGPS Service Performance indicators 2023 – 24 |
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Service |
Service Description |
KPIs |
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Acknowledgement of a Service Now query into the Pensions Team |
Calls transferred to the Pension Team via the HR Service Desk (hrservicedesk@buckinghamshire.gov.uk) |
Acknowledge and update within 4 working days |
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Notification of a member leaving employment |
To complete the leaving form and if applicable the final pay calculation |
To submit the completed form to LGPS by 19th of each month following the leave date of the member |
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Monthly Contribution Breakdown |
To complete and submit to LGPS details of the Monthly Contribution Breakdown, based on totals extracted from the payroll |
To submit the data to LGPS by the deadline of the 19th of each month following deductions (or earlier if the 19th is a non-working day) |
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Pension Estimates |
To complete and submit an ‘Employer Request for Estimate of Retirement Benefits’ form to LGPS to provide an estimate of pension benefits calculation |
To submit the completed form to LGPS within 10 working days |
The Pensions Team are available from Monday to Thursday (excluding Bank Holidays) 9am – 5.30pm and Friday 9am – 5pm.
Calls can be logged by email at hrservicedesk@buckinghamshire.gov.uk or by calling the HR Service Desk on 01296 382233.