Buckinghamshire Traded Services

****************************************
Request.IsAuthenticated: False
****************************************
Request.Params["ASP.NET_SessionId"]: v0cgh0qk1cek02qxs2hyru32
Request.Params["APPL_MD_PATH"]: /LM/W3SVC/2/ROOT
Request.Params["APPL_PHYSICAL_PATH"]: S:\Apps\websites\SchoolsWeb\
Request.Params["AUTH_TYPE"]: 
Request.Params["AUTH_USER"]: 
Request.Params["AUTH_PASSWORD"]: 
Request.Params["LOGON_USER"]: 
Request.Params["REMOTE_USER"]: 
Request.Params["CERT_COOKIE"]: 
Request.Params["CERT_FLAGS"]: 
Request.Params["CERT_ISSUER"]: 
Request.Params["CERT_KEYSIZE"]: 
Request.Params["CERT_SECRETKEYSIZE"]: 
Request.Params["CERT_SERIALNUMBER"]: 
Request.Params["CERT_SERVER_ISSUER"]: 
Request.Params["CERT_SERVER_SUBJECT"]: 
Request.Params["CERT_SUBJECT"]: 
Request.Params["CONTENT_LENGTH"]: 0
Request.Params["CONTENT_TYPE"]: 
Request.Params["GATEWAY_INTERFACE"]: CGI/1.1
Request.Params["HTTPS"]: on
Request.Params["HTTPS_KEYSIZE"]: 
Request.Params["HTTPS_SECRETKEYSIZE"]: 
Request.Params["HTTPS_SERVER_ISSUER"]: 
Request.Params["HTTPS_SERVER_SUBJECT"]: 
Request.Params["INSTANCE_ID"]: 2
Request.Params["INSTANCE_META_PATH"]: /LM/W3SVC/2
Request.Params["LOCAL_ADDR"]: 10.68.128.32
Request.Params["PATH_INFO"]: /service-level-agreements/legal-services-2023/escalation-process-and-contacts/
Request.Params["PATH_TRANSLATED"]: S:\Apps\websites\SchoolsWeb\service-level-agreements\legal-services-2023\escalation-process-and-contacts\
Request.Params["QUERY_STRING"]: 
Request.Params["REMOTE_ADDR"]: 10.68.128.17
Request.Params["REMOTE_HOST"]: 10.68.128.17
Request.Params["REMOTE_PORT"]: 17736
Request.Params["REQUEST_METHOD"]: GET
Request.Params["SCRIPT_NAME"]: /service-level-agreements/legal-services-2023/escalation-process-and-contacts/
Request.Params["SERVER_NAME"]: commercial.buckscc.gov.uk
Request.Params["SERVER_PORT"]: 80
Request.Params["SERVER_PORT_SECURE"]: 1
Request.Params["SERVER_PROTOCOL"]: HTTP/1.1
Request.Params["SERVER_SOFTWARE"]: Microsoft-IIS/8.5
Request.Params["URL"]: /service-level-agreements/legal-services-2023/escalation-process-and-contacts/
Request.Params["HTTP_CONNECTION"]: Keep-Alive
Request.Params["HTTP_ACCEPT"]: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Request.Params["HTTP_ACCEPT_ENCODING"]: br,gzip
Request.Params["HTTP_ACCEPT_LANGUAGE"]: en-US,en;q=0.5
Request.Params["HTTP_HOST"]: commercial.buckscc.gov.uk
Request.Params["HTTP_USER_AGENT"]: CCBot/2.0 (https://commoncrawl.org/faq/)
Request.Params["HTTP_X_FORWARDED_FOR"]: 34.204.181.91
Request.Params["HTTP_X_ORIGINAL_URL"]: /service-level-agreements/legal-services-2023/escalation-process-and-contacts/
****************************************
User.Claims["http://schemas.xmlsoap.org/ws/2005/05/identity/claims/name"]: 
****************************************

Escalation Process and Contacts

Last updated: 6 December 2022

We will always aim to resolve any issues that might arise regarding service delivery. Please contact the Legal Team or the Business Development Team.

In the unlikely event that a dispute cannot be resolved to your satisfaction, you would need to raise a formal complaint. See the complaints procedure below.

Option

Contact

Immediate escalation

If you are not satisfied with the response you have received following the normal support process

(outside formal BC complaints process)

Legal Mailbox

Email: legalpracticemanagement@buckinghamshire.gov.uk

Business Development Manager

Hazel Hutt

Email: Hazel.Hutt@buckinghamshire.gov.uk

Business Development Team

Email: Tradedservices@buckinghamshire.gov.uk

The formal Buckinghamshire Council complaint escalation process

The Council’s Customer Complaints and Information Team (CCIT). CCIT will acknowledge the complaint within 10 days of receipt.

The CCIT will then obtain relevant information, carry out an investigation and will respond within 28 days.

Mailbox: complimentsandcomplaints@buckinghamshire.gov.uk

Previous Service level Agreement Next Data Protection (GDPR)

Print entire guide

Was this page helpful?

Very poor

Poor

Neither good nor poor

Good

Very good