Support Packages

Please see following breakdown for full costs of our Whole School Package (Does not cover any additional hardware/setup cost)

Technical Support

15 devices           £2,025.00
25 devices           £3,360.00
50 devices           £6,254.00
75 devices           £9,153.00
100 devices         £12,046.90

Device numbers are for guidance. Any number of devices can be supported.

Plus

SIMS Annual Entitlement 
LA Maintained £820 site price+ £0.72 per pupil 
Academy and Non-Bucks Schools must be purchased direct from Education Software Solutions (ESS).

or

Arbor Annual Entitlement
Must be purchased direct from Arbor

Plus

Premium Support Package
£2,284 site price + £3.88 per pupil

or

Standard Support Package
£1,385 site price + £3.84 per pupil

Office 365 Support

Package Type:
Annual

Product Details: 

• The support package includes the following:
  Assistance in the creation of administrator user accounts for
  different roles.

• Provisioning of all user accounts for staff and students and
  provide guidance to the school for the ongoing management
  of users.

• Assistance in the creation of a SharePoint Intranet for staff
  and students and provide guidance to the school for the
  ongoing management of the site.

• Create groups for staff, students, year groups, and teaching
  groups within Teams and provide guidance to the school for
  the ongoing management of Teams.

• Ongoing support of the Office 365 infrastructure.
  ➢ Issue troubleshooting and resolution
  ➢ Backup and restore (RBUSS O365 service must be
  purchased)
  ➢ Security and Permissions
  £375.00
  Device numbers are for guidance. Any number of devices can be supported.
  ➢ User profiles
  ➢ End User support

Price:
£375

Hardware (Price on Application)

Admin Server (for networks with up to and including five
workstations)

Dell Desktop PC with
• Intel i5 CPU
• 8GB RAM
• 512GB Solid State Drive
• 5 Year Next Business Day on-site warranty
• Windows 10
• DVD Drive
• Keyboard & Mouse

Whole School Server (for Whole School Support and Admin
networks with over five workstations)

Dell Business Server with
• Intel Xeon CPU
• 32GB RAM
• 2x 480GB Sold State Drive
• 2x 2TB Hard Disk Drive
• 5 Year Next Business Day on-site warranty
• Windows Server 2019

Desktop PC

Dell Desktop PC with
• Intel i5 CPU
• 8GB RAM
• 256GB Solid State Drive
• 5 Year Next Business Day on-site warranty
• Windows 10
• DVD Drive
• Keyboard & Mouse

Laptop

Dell Latitude Laptop with
• Intel i5 CPU GB RAM
• 256GB Solid State Drive
• 5 Year Next Business Day on-site warranty
Windows 10

Refurbished PC

Extensive range of hardware available, typical spec
• Intel i5 CPU
• 4GB RAM
• 120GB Solid State Drive
• 3 Year Return to Base warranty
• Windows 10

Software/Additional Services

Software/Additional Services

Anti-Virus & Anti-Ransomware Protection
Sophos Central Intercept X Advanced
• Prevents threats from reaching devices
• Analyses and reverses corruption caused by malware
• Anti-exploit technology recognises and blocks common malware delivery techniques
• Finds & fixes any vulnerabilities within your system
• Detects malicious data encryption and instantly stops ransomware - even if hidden in trusted files or processes
• Files cleaned without needing intervention from IT
support personnel

Price: Price on Application

Prevent Solution (Smoothwall Monitor) for Schools

The statutory guidance makes clear that schools and childcare providers are expected to assess the risk of children being drawn into terrorism, including support for extremist ideas that are part of terrorist ideology. The PREVENT software solution provides schools with the ability to proactively monitor and positively mitigate against online dangers such as radicalisation, grooming, cyber-bullying and self-harm.

PREVENT Software - Smoothwall Monitor
Price: Pay As Used

iPad / Android Device Management
Sophos Mobile
Management of tablet devices providing remote administration/configuration of security/usage policies, APP delivery and Class Control
Price: Pay as Used 

Prevent Solution (Smoothwall Monitor) for Schools

On-site issue resolution is included as part of our Whole School support package, at no extra charge. Additional planned on-site visits are as follows:

Project & Consultancy
Requests that fall outside a standard SLA will be quoted for and costs agreed prior to implementation.

Price: 
£69 per hour 
£425 per day