Buckinghamshire Traded Services

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Escalation Process and Contacts

Last updated: 6 December 2022

We will always aim to resolve any issues that might arise regarding service delivery. In the first instance all comments should be directed to the ICT Schools Team Manager or the appropriate escalation contact as listed below. In the unlikely event that a dispute cannot be resolved to your satisfaction, you would need to raise a formal complaint.

All complaints are taken seriously and the Council will work with you to try to resolve your complaint to a satisfactory conclusion.

Option

Contact

Immediate escalation

If you are not satisfied with the response you have received following the normal support process

(outside formal BC complaints process)

Sheryl Everett
ICT Schools Team Manager
sheryl.everett@buckinghamshire.gov.uk

Alternatively, contact the following:

Hazel Hutt
Head of Corporate Business Support
hazel.hutt@buckinghamshire.gov.uk

The formal Buckinghamshire Council complaint escalation process

The Council’s Customer Complaints and Information Team (CCIT). CCIT will acknowledge the complaint within 10 days of receipt.

The CCIT will then obtain relevant information, carry out an investigation and will respond within 28 days.

Mailbox: complimentsandcomplaints@buckinghamshire.gov.uk

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