Buckinghamshire Traded Services

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Service Description

Last updated: 6 December 2022

Support Packages will run from 1^st April 2023 to 31^st March 2024 (12 months)

The Schools Technical Support Team is committed to providing services to help schools to make effective use of Information Communication Technology.

Our SIMS Technical support service is specifically aimed at Secondary schools, whose current IT provider does not include SIMS (or FMS) technical support. The service includes the following:

SIMS Upgrade Service - This service will complete the technically complex and time-consuming process of installing the three main releases from Education Software Solutions (ESS) which tie in with statutory requirements.

SIMS Patching Service - This Service manages the implementation of the multiple patches or fixes supplied by Education Software Solutions (ESS) to resolve technical issues and ensure the optimum functionality and performance of the application.

SIMS Technical Support - This service provides unlimited SIMS technical support via telephone, email and remote assistance.

If you would like to purchase any additional services outside this period, please contact the Schools Technical Support Team to discuss your requirements further:

Technical Support Packages

Simon Hobdell
Technical Team Leader
simon.hobdell@buckinghamshire.gov.uk
01296 383500 Option 4

MIS Support & Training Packages

Sheryl Everett
ICT Schools Team Manager
sheryl.everett@buckinghamshire.gov.uk
01296 383500 Option 4

Service Desk Opening Hours - closed between Christmas and New Year

8.30 to 17.00 Monday to Thursday / 8.30 to 16.00 Friday

SIMS Technical Support partnership logos

Next SIMS Technical support package

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