Additional Services

Last updated: 6 December 2022

Whole School Support (Maintained Schools only)

Our Whole School Support Package combined the support of the school’s Curriculum devices, including ICT suites and the school’s Admin devices (i.e., School office devices). This means that your School’s entire IT infrastructure is managed by the same provider and where 95% of issues are resolved remotely, removing the inconvenience and frustration of waiting until the next scheduled visit by a technician. Any issues that cannot be resolved remotely will result in a same day visit by one of the technical support team.

Schools’ software systems and applications i.e. curriculum software, cashless catering, sign-in and visitor management and broadband providers supported, at no extra charge.

Training Courses, Workshops, Webinars and Seminars

Attendance of a Training Course, Workshop or Seminar Package type

Product Dependencies

Price

Pay as Used

Standard support package

Classroom based

£152.00 half day

£233.00 full day

Pay as Used

Customers not purchasing BC Support package

Remote learning

£111 half day

£172 full day

Statutory Data Return Training Packages

Option 1 • 1 place at each 4 Statutory Return Webinar / Seminar • 1 additional place at Post 16 Webinar/Seminar or 1 place at the Key Stage Data Collection Webinar/Seminar • 1 place at any 3 of the Statutory Workshops	Supported Schools (Standard Package) £907.00
	Non-Supported Schools £1100.00
Option 2 • 1 place at any 3 statutory Returns Webinar / Seminar (pupil or workforce) • 1 place at 2 Workshops (pupil or workforce)	Supported Schools (Standard Package) £500.50
	Non-Supported Schools £570.00

Consultancy Packages – New for 2023

MIS - Enhanced Consultancy (Including 30% discount) • 3 On-site consultancy visits - Module based (1 per term) • 2 x 1 hour Staff Inset / Twilight sessions - remote or onsite • On site Audit & review of SIMS or Arbor in School (half day) • 1 x Data Quality workshop – remote	Supported Schools £1184.00
	Non-Supported Schools £1600.00
MIS - Basic Consultancy • 1.5 days On-Site consultancy visit - Module based (1 per term) • 1 x 1 hour staff inset/twilight session - remote or onsite • 1 x Data Quality workshop – remote	Supported Schools £542.00
	Non-Supported Schools £750.00
MIS Data Quality • 1-hour initial online consultation • 2 x half day onsite visits	Supported Schools £382.50
	Non-Supported Schools £505.00

Ad Hoc Consultancy and Support Visits

This may include:

Audit of Arbor deployment and its use in the school
Development in specific areas such as assessment, performance analysis or attendance.
Audit of the management information system (MIS) deployment and its use in the school.
Analysis of effective data handling
Technical support from the Schools Technical Support Team

This is not an exhaustive list; please contact the team to discuss requirements.

Package type	Product dependencies	Prices
Pay as Used	Must have purchased a support package from ICT Schools Team	£425.00 per day
Pay as Used	Customers not purchasing ICT Schools Team support package	£526.00 per day

Bursar and Admin Support Service

The ICT Schools Team have a team of experienced Bursars and Admin support staff who can provide on-site support on a pay as you use basis. Our skilled team come from a school background, with real hands-on experience; they are able to work ‘as a member of the school’ completing day to day tasks or carrying out larger projects, as the schools request.

Visits can be arranged for any period of time that you may require. You may like to consider purchasing Bursar Service support in the following circumstances:

If a member of your staff is absent for a protracted length of time
You have a new member of staff who may benefit from on-site support and guidance.
If you have a post that you are waiting to fill
If you would like periodic support for project work

Please contact us to discuss your individual requirements

Package type	Prices
Pay as Used - Minimum of two-hour visits	POA

Previous MAT Support Package Next Service Level Agreement

Print entire guide

Was this page helpful?

Very poor

Poor

Neither good nor poor

Good

Very good