Buckinghamshire Traded Services

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Performance Indicators

Last updated: 31 October 2022

Health and Safety Services for Academies 2023 – 24
Service	Service Description	KPIs
Reporting serious accidents using the accident / incident reporting system	Assistance and advice with investigating serious accidents/incidents, and advice on accident reporting legal compliance.	Health and Safety will respond the same day should a serious accident occur
Advice and guidance on Health and Safety issues	Tailored health and safety advice and guidance	We will respond within 3 working days to calls or emails received.
Health and Safety training	Access to a Comprehensive Health and Safety Learning Program	Provided annually
Health and Safety Audits	Each Academy who buys back the health and safety package/service will be audited.	Health and Safety Audit Report and Action Plan will be sent to School within 15 working days.

Account Management

Regular customer feedback is sought to ensure that the level of service provided meets with your expectations. This is carried out through online surveys and through Schools Support Forums. We can also arrange meetings with key contacts within the service area where an issue requires further discussion; contact health and safety directly to facilitate.

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