Buckinghamshire Traded Services

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Escalation Process and Contacts

Last updated: 31 October 2022

We will always aim to resolve any issues that might arise regarding service delivery. Please contact the appropriate escalation contact as listed below. In the unlikely event that a dispute cannot be resolved to your satisfaction, a formal complaint can be raised.

All complaints are taken seriously and in confidence. The Council will work aim to resolve your complaint to a satisfactory conclusion.

We will always aim to resolve any issues that might arise regarding service delivery.

Option

Contact

Immediate escalation

If you are not satisfied with the response you have received following the normal support process

(outside formal BCC complaints process)

Contact Caron Owens caron.owens@buckinghamshire.gov.uk

Or alternatively

Contact the Commercial Team at and provide details of your concerns and any supporting material via email to tradedservices@buckinghamshire.gov.uk

The formal Bucks CC complaint escalation process

The Council’s Customer Complaints and Information Team (CCIT). CCIT will acknowledge the complaint within 10 days of receipt.

The CCIT will then contact the Property Services Director with a request for information/investigation.

The CCIT will respond within 28 days.

Mailbox: complimentsandcomplaints@buckscc.gov.uk

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