Escalation Process and Contacts
Last updated:We will always aim to resolve any issues that might arise regarding service delivery. Please contact the HR Service Desk initially or the Business Development Team.
In the unlikely event that a dispute cannot be resolved to your satisfaction, you would need to raise a formal complaint.
All complaints are taken seriously, and the Council will work with you to try to resolve your complaint to a satisfactory conclusion.
Service Desk
The HR Consultancy and Advisory team are available from Monday to Thursday (excluding Bank Holidays) 9am-5:30pm and Friday 9am-5pm. Calls can be logged by email at hrservicedesk@buckinghamshire.gov.uk or by calling the HR service desk on 01296 382233.
|
Option |
Description |
|
Immediate escalation (outside formal BCC complaints process) |
Contact the Business Development Team at tradedservices@buckinghamshire.gov.uk and provide details of your concerns and any supporting material. Alternatively, you can liaise with a HR Manager directly via their contact email addresses below: HR Service Desk Email: hrservicedesk@buckinghamshire.gov.uk Phone: 01296 382233 Head of HR Consultancy and Reward Jo Whiteley Email: Jo.Whiteley@buckinghamshire.gov.uk HR Consultancy and Advisory Manager Beryl Hammond-Appiah Email: Beryl.Hammond-Appiah@buckinghamshire.gov.uk Business Development Manager Hazel Hutt |
|
Immediate escalation (formal BCC escalation process) |
The Council’s Customer Complaints and Information Team (CCIT). CCIT will acknowledge the complaint within 10 days of receipt. The CCIT will then contact the Service Director with a request for information/investigation. The CCIT will respond within 28 days. |