Buckinghamshire Traded Services

Escalation Process and Contacts

Last updated:

We will always aim to resolve any issues that might arise regarding service delivery. Please contact the HR Service Desk initially or the Business Development Team. 

In the unlikely event that a dispute cannot be resolved to your satisfaction, you would need to raise a formal complaint. 

All complaints are taken seriously, and the Council will work with you to try to resolve your complaint to a satisfactory conclusion. 

Service Desk

The HR Consultancy and Advisory team are available from Monday to Thursday (excluding Bank Holidays) 9am-5:30pm and Friday 9am-5pm. Calls can be logged by email at hrservicedesk@buckinghamshire.gov.uk  or by calling the HR service desk on 01296 382233. 



Immediate escalation (outside formal BCC complaints process)

Contact the Business Development Team at tradedservices@buckinghamshire.gov.uk and provide details of your concerns and any supporting material.

Alternatively, you can liaise with a HR Manager directly via their contact email addresses below:

HR Service Desk

Email: hrservicedesk@buckinghamshire.gov.uk

Phone: 01296 382233

Head of HR Consultancy and Reward

Jo Whiteley

Email: Jo.Whiteley@buckinghamshire.gov.uk

HR Consultancy and Advisory Manager

Beryl Hammond-Appiah

Email: Beryl.Hammond-Appiah@buckinghamshire.gov.uk

Business Development Manager

Hazel Hutt

Email: Hazel.Hutt@buckinghamshire.gov.uk

Immediate escalation (formal BCC escalation process)

The Council’s Customer Complaints and Information Team (CCIT). CCIT will acknowledge the complaint within 10 days of receipt.

The CCIT will then contact the Service Director with a request for information/investigation.

The CCIT will respond within 28 days.

Mailbox: complimentsandcomplaints@buckinghamshire.gov.uk

Print entire guide

Was this page helpful?

Very poor
Neither good nor poor
Very good