Escalation Process and Contacts
Last updated:We will always aim to resolve any issues that might arise regarding service delivery. Please contact the BESST@buckinghamshire.gov.uk initially or the appropriate escalation contact as listed below. In the unlikely event that a dispute cannot be resolved to your satisfaction, you would need to raise a formal complaint.
All complaints are taken seriously and the Council will work with you to try to resolve your complaint to a satisfactory conclusion.
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Option |
Contacts |
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Immediate escalation
If you are not satisfied with the response you have received following the normal support process
(outside formal Buckinghamshire Councils complaints process) |
Contact the BESST team directly through contacting BESST@buckinghamshire.gov.uk or calling 01296 383030
Alternatively, contact the Commercial Team at tradedservices@buckinghamshire.gov.uk and provide details of your concerns and any supporting material.
Hazil Hutt Head of Service Corporate Business Support |
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The formal Buckinghamshire Council complaint escalation process |
The Council’s Customer Complaints and Information Team (CCIT). CCIT will acknowledge the complaint within 10 days of receipt. The CCIT will then contact the Service Director with a request for information/investigation. The CCIT will respond within 28 days. |