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Buckinghamshire Traded Services

Frequently Asked Questions

Frequently Asked Questions

How do I get remote access?

Remote access is included in the broadband package, any staff or pupils can work remotely and this includes on a personal device. Contact us to let us know if you would like to set this up.

For further information Contact us

What’s my broadband speed?

You can check your broadband speed by searching ‘check my broadband speed’ this will tell you the upload, download and data delay speed of your network. If there are any known service disruptions we will send a message via a banner on the top of the screen.

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Who is supporting my email?

Bucks have been supporting emails that have bucks.gfl domain. We are currently moving over to a new broadband supplier so will no longer support email. We will set you up with an office 365 account free of charge, and are looking to develop this and include in our Technical support service.

For further information Contact us

How do I reset my password for Office 365?

If you decide for us to support you this, we can help and change anything on the system, although it may sit with an external supplier.

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How do I set up Teams?

Microsoft Teams is becoming more popular with schools, we currently do not offer any Virtual Learning Environment set ups, but we do recommend using Zoom as an alternative, this is free of charge and very easy to use.

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What’s included in my school broadband package?

The Wide Area Network is the broadband package and this is the connection, the firewalls, registration of your domain, traffic monitoring systems and remote access. The Local Area Network includes the Cisco switch, external hardware (laptops and computers) internal Wi-Fi and Printer.

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How do I allow or block something on the firewall?

Your school will need to instruct us on the firewall rules they need changing on the schools network and if any ports need to be opened, once we are aware of what you are looking for we can provide instruction which will go through our data security and if accepted it will be implemented.

For further information Contact us

How do I raise an incident / service desk request?

Updata’s service desk is called Remedy, we regularly receive incident reports and do monitor service levels are being met. You will receive a reference number and be assigned a member of staff so you can keep an eye on it and receive updates.

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If my broadband is not working, who do I contact?

In the first instance, contact the PSN team who will assess if this is an internal or external network. If this needs to be escalated we can do this as a priority.

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How do I get network performance stats?

We can send through statistics of your network at any point, if there are any known incidents we will let you know.

For further information Contact us

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